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This site states the following, "Welcome to the Education Commons Client Care Portal." We noticed that the web page said " Your userid is your e-mail address." It also stated " If you do not know your userid or password,. Click the Forgot Password button below. If checked, an authentication token will be stored in a cookie in your browser for the next two weeks, preventing the need to re-enter your login credentials when your session expires. Logging out will clear the authentication cookie. Do not check this option if you are using a public computer." The header had help desk as the highest ranking keyword. It was followed by helpdesk, web, and web-based which isn't as ranked as highly as help desk. The next words the site uses is technical support. cross-platform was also included and will not be viewed by search parsers.